Cancellation & Refund Policy

Cancellations, Refunds, and Rescheduling

At Seven's Spa, we value your time and ours. To provide the best service to all clients, we kindly ask that you review our cancellation and refund policy below.

We require at least 12 hours' notice for cancellations or rescheduling of appointments.
Appointments canceled or rescheduled less than 12 hours' notice may be subject to a fee of up to 50% of the service price (Compensation for the massage therapist).
No-shows (missed appointments without notice) may be charged the full service price.
Payments for completed services are non-refundable.
Prepaid services, packages, or gift cards are non-refundable, but may be transferred to another person with management approval.
In the rare event that we must cancel your appointment, you will receive a full refund or the option to reschedule at no charge.

Refund Policy & Late Arrivals

If you arrive late, your session may be shortened to avoid delaying the next client. You will still be responsible for the full service price.
Please arrive at least 5 minutes early to allow time for check-in.

Exceptions

We understand that emergencies happen. If you are unable to attend your appointment due to illness, family emergency, or other unavoidable circumstances, please contact us as soon as possible. We will do our best to accommodate you on a case-by-base basis.